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Why Sign Up?

Program Overview

The device protection plan from Likewize is your total protection option for your Republic Wireless by DISH phone, designed to give you peace of mind and save you money.

Enrolling in device protection is easy! Simply sign up after activating your wireless service, and your coverage will start in 30 days. Please note that your device must be fully operational at the time of program activation in order to enroll.

Comprehensive Coverage Starting at $6 a Month

Coverage starts at only $6 per month and includes loss, theft, screen break, accidental damage (including liquid damage) and mechanical or electrical malfunction (after the original manufacturer’s warranty expires).

1st Screen Break Repair is on Us

Your first front screen break repair will have a $0 deductible if no other damage is present. After the first free screen repair you’ll get unlimited front screen repairs at $29 each.

You are eligible for up to two approved claims in any rolling 12-month period, with up to a $2,499.99 value limit per claim. The exception to this limit is claims for front screen breaks, which are unlimited as long as there is no other damage to your phone. A deductible also applies for each approved claim. For full pricing, see the cost table below

Tier

1

2

3

4

5

Retail Value / SRP*

$0.00 -
$249.99

$250.00 -
$499.99

$500.00 -
$999.99

$1000.00 -
$1499.99

$1500.00 -
$2499.99

Monthly Premium

$6.00

$8.00

$12.00

$15.00

$18.00

Screen Repair Deductible

$29.00

$29.00

$29.00

$29.00

$29.00

All Other Damage Repair Deductible

$29.00

$40.00

$99.00

$149.00

$175.00

Replacement Deductible

$29.00

$40.00

$149.00

$249.00

$325.00

 

* Your Premium and Deductible are based on the non-subsidized, non-discounted new retail price of the model of your wireless device on the purchase date. The deductible must be paid before your device is repaired or replaced and is non-refundable. All program costs and fees are subject to applicable taxes.

My Plan

View your program details and check the status of a claim.

View your plan

Frequently Asked Questions

General

Who is Likewize Device Protection?

A proud subsidiary of Likewize Corp. since 2011, Likewize Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and support our customers through 14 call centers in 9 countries. Learn more about Likewize.

What does Likewize Agency, LLC do with my personal information?

Please review the Likewize Agency, LLC privacy policy to see the personal information we collect and how we share it.

Questions About Your Program

How much does it cost?

A monthly premium ranging from $6.00 - $18.00 will be billed monthly to the credit card you used to enroll.

Please note that a deductible is also required when your claim is approved and a repair or replacement is authorized. View more about costs.

Are there other fees I should know about?

Additional fees you may subject to are: Non-Return Fee, Locked Device Fee, Claim Conversion Fee, and No Trouble Found Fee. If your original equipment is not received within thirty (30) days, you will be charged a Non-Return Equipment Fee of up to the non-subsidized, non-discounted retail price of the enrolled device at the time of enrollment.

If your claimed device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to the amount of the unsubsidized, new retail price of the enrolled device at the time of enrollment.

For the specific Non-Return Equipment and Locked Device Fees, see below.

Tier

1

2

3

4

5

Retail Value / SRP

$0.00 -
$249.99

$250.00 -
$499.99

$500.00 -
$999.99

$1000.00 -
$1499.99

$1500.00 -
$2499.99

Non-Return Fee

$25.00

$75.00

$300.00

$750.00

$850.00

Locked Device Fee

$25.00

$75.00

$300.00

$750.00

$850.00


If you pay a repair deductible and the phone has additional damage beyond the screen or is unrepairable and you choose to have it replaced, you’ll be subject to a claim conversion fee. See below for the claim conversion fees.

Tier

1

2

3

4

5

Retail Value / SRP

$0.00 -
$249.99

$250.00 -
$499.99

$500.00 -
$999.99

$1000.00 -
$1499.99

$1500.00 -
$2499.99

Screen Repair to Other Repair

N/A

$11.00

$70.00

$120.00

$146.00

Screen Repair to Replacement

N/A

$11.00

$120.00

$220.00

$296.00

All Other Damage Repair to Replacement

N/A

N/A

$50.00

$100.00

$150.00


A No Trouble Found Fee of $50 may be charged if you are approved for a Claim and no trouble is found with the device you return to us or bring in for repair.

What does my device protection program protect?

Likewize device protection provides protection for loss, theft, screen break, accidental damage and mechanical or electrical malfunction (after the expiration of the manufacturer’s warranty).

When do I file a Claim?

If your device is lost, stolen or accidentally damaged, file a claim. You may also file a claim if your device experiences an electrical or mechanical malfunction after the expiration of the manufacturer’s warranty period. A claim must be filed within 60 days of the incident.

A manufacturer's warranty (in-warranty) is provided by your device manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. Details can be found in your original packaging.

How do I file a Claim?

Our claim process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our claim page or call 1-844-877-1095.

How long do I have to complete a claim?

A claim must be filed within 60 days of the incident or failure.

Once you file a claim, you have 60 days to complete the process. This includes paying any applicable deductible and providing any information or documentation requested.

If my device is replaced or repaired, am I protected for the new device?

Your replaced or repaired device is still protected for the covered failures or incidents, subject to the claim limits, as long as you are enrolled in device protection.

In addition, replacements come with a 90-day warranty for defects and repaired equipment come with a 12-month limited warranty for the repair performed. In the event that the repaired device or your replacement device fails to function due to any defects in parts or workmanship during this period, we will repair or replace it at no cost to you. Such service will not be charged against your annual claim limit.

If you experience any problems with your replaced or repaired device, call Likewize Customer Care at 1-844-877-1095.

How many claims am I allowed?

You’re eligible for 2 claims in any rolling 12-month period, based on the date of your first fulfilled claim. Each claim has a value limit of up to $2,499.99. Screen repair claims are unlimited and do not count against this limit.

Will I get the same device for an approved claim if my device is being replaced?

Your device will be replaced with a wireless device of like kind and quality with comparable features and functionality to the protected device and may be reconditioned and/or a different color. Your replacement device will have a 90-day replacement warranty against any defects in parts or workmanship.

What is included in the first screen repair?

Your first front screen repair is free as long as there is no other damage to your device. After the first free screen repair you’ll have unlimited screen repairs at $29 each. Screen repair is limited to cracks and breaks in the front glass of the phone.

Am I required to pay a deductible before I get my device repaired or replaced?

Yes. You are required to pay a non-refundable deductible for each approved claim. See the Program Overview for program pricing.

How will I be billed for my monthly premium?

Your premium will be billed monthly to the credit card provided when you enrolled.

How do I cancel coverage?

You may cancel at any time by contacting Likewize Customer Care at 1-844-877-1095. Any unearned monthly premium will be refunded in accordance with applicable law.

What should I do with my damaged device?

If your phone was accidentally damaged or experiences an out of warranty malfunction and we cannot repair it, we’ll provide a replacement. You’ll need to ship us your claimed device. Shipping instructions and a pre-paid shipping label will be included with the replacement device we send you. Be sure to act quickly! Failure to do so within 30 days may result in equipment and processing fees of up to the full retail price of your device.

Avoid a locked device fee by disabling your Find My iPhone feature. Learn more.

What can I do online?

Lots! You can check your monthly premium and deductibles, review your plan documents, start a claim, and track it from start to finish. To track a claim, simply go to My Plan and sign in.

How do I change my personal information?

Log in to My Plan and select Update Profile.

Still didn’t find what you were looking for?

Our customer care representatives are here to assist. Call Likewize Device Protection at 1-844-877-1095 Monday through Friday – 6am to 10pm MT; Saturday and Sunday – 6am to 8pm MT.

Questions About Device Repair

What determines which repair options are offered?

Subscriber will be offered appropriate repair options at the time of claim based on their device, type of damage and location.

Can I go to any phone repair location?

To ensure quality, all repairs must be completed through a Likewize repair partner. When you complete your claim, you will be presented with repair partners in your area.

What if there’s not a repair location near me?

Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it at a UPS mail location. It will be repaired within 3-5 business days and returned to you via next business day delivery. Mobile repair may also be an option through an authorized partner and the repair can be completed the same day of the appointment, while you wait.

What happens if the repair provider cannot fix my device?

In situations where a repair is not possible or ideal, Likewize may offer / choose to replace the device. In these cases, a replacement will be shipped to you via overnight delivery. In most cases, subscribers will have to pay a claim conversion fee which is the difference between the repair deductible paid and the replacement deductible.

What happens if I have an issue with my device after repair?

All repairs performed come with a 12-month limited warranty. In the event that the repaired device fails to function due to any defects in parts or workmanship during this 12-month warranty period, we will repair it again at no cost to you. Such service will not be charged against your annual claim limit.

Contact Us

Give us a call at at 1-844-877-1095 or fill out the form below for fast and friendly service.








 

Resources

We’ve got all the inside info you need right here in our Resources Center. Check the library below for your program guide, insurance certificate, or other information pertinent to your plan.

This program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the complete Insurance Policy or Service Contract. PLEASE READ THE INSURANCE POLICY AND SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED.

Claims may be fulfilled with reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. If the exact make, model and/or color is not available, the replacement will be of like kind and quality and may be a different color. You are not required to purchase insurance to activate wireless service. This coverage may provide a duplicate of other sources of coverage. You may cancel at any time.

The program is a repair and replacement service provided to customers of DISH Wireless. The insurance policy covers loss and theft and is underwritten by Zurich American Insurance Company, through Likewize Agency, LLC and is administered by Likewize Device Protection, LLC. The service contract is provided and administered by Likewize Device Protection, LLC.

To ensure secure and expedited service, please submit all requested documentation through My Plan.